Chester Northgate Privacy Policy

Privacy Policy

The Chester Northgate website is operated by This Solid Ground Ltd (“Solid Ground”) on behalf of the site owner. This Privacy Policy explains what personal information we collect, how we use it, and with whom it may be shared.

Solid Ground complies with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) in all handling of personal data.

If you have any questions about this Privacy Policy, please contact us:

This Solid Ground Ltd
52 Princess Street
Manchester
M1 6JX
Email: info@thissolidground.com

Our Commitment to Privacy

We are committed to using personal information responsibly and transparently. This Privacy Policy explains how data is collected when you interact with the Chester Northgate website, including when you sign up to receive updates, submit an enquiry, or register interest in events or venue hire.

The type and amount of information we receive depends on what you choose to provide.

What Information We Collect

We may collect the following personal data:

  • Name
  • Email address
  • Phone number (if provided)
  • Organisation name (where relevant)
  • Marketing preferences
  • Information submitted via contact forms, newsletter sign-ups, or event and venue hire enquiries
  • Technical and usage data such as IP address, browser type, device information, and pages visited

We do not knowingly collect personal data from children under the age of 16.

How We Use Your Information

We use personal data to:

  • Respond to enquiries submitted via the Chester Northgate website
  • Manage event enquiries and Exchange Square venue hire requests
  • Send marketing communications where you have provided consent
  • Promote events, activities, and offers at Chester Northgate
  • Improve website performance and user experience

We only use your personal data where we have a lawful basis to do so.

Marketing Communications and Consent

Marketing communications from Chester Northgate are sent only where you have actively opted in.

When you sign up via an online form, we use a double opt-in process, meaning:

  • You will be asked to confirm your email address after signing up
  • Marketing emails will only be sent once this confirmation is completed

This ensures your consent is clear, informed, and recorded.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you have opted in to receive marketing communications
  • Legitimate interests – to respond to enquiries, manage venue hire requests, and improve the Chester Northgate offer
  • Legal obligation – where required to comply with applicable law
Sharing Information

We do not sell or rent personal data.

Personal information may be shared with trusted third parties where necessary to fulfil your request, including:

  • Solid Ground (marketing and communications partner)
  • Event and venue management consultants associated with Chester Northgate
  • Email marketing platforms (such as Mailchimp)
  • Website hosting and analytics providers

All third parties are required to handle data securely and in accordance with UK data protection legislation.

Cookies and Analytics

The Chester Northgate website uses cookies to enhance your browsing experience and understand how the site is used.

Cookies may collect anonymous information such as pages visited, time spent on the site, and device type.

We use Google Analytics to collect anonymised usage data to help improve website performance.

You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.

How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • Marketing data: until you unsubscribe
  • Enquiry and venue hire data: up to 24 months after last contact
  • Analytics data: retained in line with platform settings

Data is reviewed regularly and securely deleted when no longer required.

Safeguarding Information

We have appropriate technical and organisational measures in place to protect personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is limited to authorised personnel who are trained in data protection and confidentiality.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time

Requests can be made by contacting info@thissolidground.com.

Location and Use

The Chester Northgate website is operated from the United Kingdom. By using the website, you agree to the collection and use of information as described in this Privacy Policy.

All matters relating to this website are governed by the laws of England and Wales.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our practices. Any updates will be published on this page with the effective date noted.

We recommend reviewing this policy periodically.

Data Controller

For the purposes of the Data Protection Act 2018, the Data Controller is:

Cheshire West and Chester Council
Marketing and communications delivered by This Solid Ground Ltd

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: info@thissolidground.com